Custom software development, digital services and made-to-order digital assets are non-refundable once work has started. By approving a proposal, milestone, invoice or payment link, you authorize Rule Webs to reserve project capacity and begin the described work.
Non-refundable work and costs
- Advance payments, deposits, booked development time, completed milestones, discovery, design, implementation, integrations and delivered source files are non-refundable.
- Custom websites, software, SaaS features, templates, graphics, documents and other digital assets are made to the agreed brief and cannot be returned after work begins or a deliverable is made available.
- Third-party charges, including domains, hosting, licenses, payment processing, cloud services and external APIs, are non-refundable and remain subject to the third party's terms.
- Monthly maintenance or hosting already delivered for a billing period is not refundable. Future periods may be cancelled in writing before their next renewal date.
Scope changes and cancellation
You may request cancellation or a scope change in writing. You remain responsible for approved work completed, committed third-party charges and non-cancellable costs up to the effective cancellation date. We will confirm any remaining balance in writing; cancellation does not automatically create a refund.
Exceptions required by law
This policy does not limit rights or remedies that cannot lawfully be excluded. If you believe a payment was duplicated, unauthorized, charged incorrectly, or a contracted service was not supplied, contact us promptly with the invoice number and relevant details. Any remedy will be assessed under the applicable agreement and law.
Contact
Send billing questions to [email protected] and include your invoice number. This policy is subject to the agreement for your project and applicable consumer protection law.
